In addition to expert advice on the 3D printing equipment and materials best suited for your needs, MatterHackers provides customized in-person and virtual support to safeguard your investment, whether it's in a professional setting, manufacturing environment, educational facility, or your home. We're here to keep your lab, makerspace, production line, classroom, or personal workspace up and running for years to come. We can even fix your currently out-of-service printers, no matter where you purchased them. In addition, our maintenance services are tailored to fit businesses, schools, professionals, and individual consumers, with flexible options available on an annual, quarterly, or as-needed basis.

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Contact sales@matterhackers.com for service and training pricing and to learn more about how we can help your 3D printing program succeed.

MatterHackers Professional Services

Email sales@matterhackers.com to learn about our comprehensive professional services, starting at only $125 per training or repair. Purchase a discounted package tailored to your needs, which can encompass a variety of offerings such as diagnostics, repair, maintenance, on-site support, virtual training, equipment upgrades, workflow optimization, and more. Purchased professional services are valid for a full year, providing flexibility to access any combination of our extensive service and training options to suit your unique requirements.

Professional Technician Services

  • Diagnostics
  • Repair
  • Maintenance
  • Upgrade
  • 3D Printer Loaner Program

Professional Install & Training Services

  • Training Modules
  • Basic Site Planning
  • Floor-plan/Layout
  • Detailed Equipment List
  • New User Certification
  • On-Site Machine Install

Professional Engineer Services

  • Advanced Planning/Site Scan
  • Workflow Analysis
  • FMEA
  • Engineering & Design Consultations
  • DFAM

Professional Development and Training

MatterHackers provides professional development and training both in-person and online. These sessions are suitable for businesses, educators, administrators, printer technicians, and IT professionals. We offer 90-minute modules that cater to all skill levels, from beginners to advanced users. Each module comes with a digital certificate of completion, giving you the confidence that your team has the skills to utilize your 3D printing investment effectively. Training sessions start at just $125, and we also offer discounted packages that are valid for a full year. This ensures that both current and future team members can easily access the latest and most relevant training whenever they need it.

Intro to 3D Printing

Don’t have a 3D printer yet, and want to see what the excitement is about? Our MatterHackers Pro will walk you through the parts of a 3D printer, how they work, software needed to prepare files to print, and curriculum ideas. No 3D printer is required - virtual only.

Intro to Makerspace Essentials

Watch, learn, and get inspired as your instructor makes one project LIVE using a small CNC machine, laser engraver, and 3D printer in just 90 minutes. You’ll get a taste of best practices for each technology, and see how they work together. No equipment required - virtual only.

Troubleshooting & Maintenance 

Our MatterHackers pros will walk you through a deep-dive into troubleshooting, repair, and maintenance for your machines. Protect your investment by providing targeted, personalised training for all experience levels of your designers, IT team, interns or student workers, and engineers.

Advanced FDM 3D Printing Materials

Learn about the materials you have…and the materials you want next! Our MatterHackers Pro will walk you through a deep dive into the latest 3D printer materials, their properties, applications, printing tips, and best practices for use.

3D Printing Basics*

Our MatterHackers Pro will walk you through the parts of your 3D printer and how they work, software needed to prepare files to print, and printing tips for best results.

(*also available for laser cutters & CNC machines)

Advanced Slicer Software

This module will teach participants how to navigate your 3D printer’s Slicing Software and provide a deeper understanding of the print settings to save print time, conserve material, enhance and improve your final print, and ensure printability of a model.

Advanced 3D Design

In this module, participants will be trained in the basic principles of designing for FDM printing. It will also provide a deep understanding of the critical points of consideration when designing for the engineering application of 3D printed components.

Designing & Best Practices For BASF Ultrafuse Metal Parts

BASF Ultrafuse is a revolutionary product that lets you print actual metal parts using a standard desktop 3D printer. The experts at MatterHackers will guide you through the entire process, from designing your metal piece to printing it, and even optimizing the workflow, ensuring a successful outcome.

Contact sales@matterhackers.com for repair, maintenance, and training pricing and to learn more about how we can help your 3D printing program succeed.